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Shipping and Returns

Age Confirmation and Delivery

By using this website and placing an order, customers confirm they are at least 21 years of age and agree that an adult 21+ must be present to receive and sign for delivery.

We do not ship to PO boxes, military bases, or forwarding locations including UPS, FedEx, USPS, or Walgreens pickup locations. Orders returned due to invalid addresses or failed delivery attempts are not eligible for refunds.

Why We Ship This Way

To comply with state laws and regulations regarding alcohol delivery, Sake ONO works with authorized third-party carriers to fulfill shipments.

Shipping Information

Orders typically arrive within 3–15 business days depending on destination. Business days exclude weekends and national holidays.

  • Tracking information is provided via email once orders have been packaged and shipped.
  • Adult signature (21+) is required for all deliveries.
  • Orders placed during holidays, presales, or backorder periods may experience longer processing times.
  • Tracking updates may occasionally be delayed depending on local carrier transfers.
  • Deliveries are typically made Monday–Friday between 8am–9pm.

TIP: We recommend shipping to a residential address where someone 21+ is available throughout the day to receive the package.

Returns and Order Changes

All sales are final. Returns and exchanges are not accepted.

If order changes are needed, please contact support@speakeasyco.com within 2 hours of purchase. Once shipping labels have been created or orders are in transit, modifications cannot be guaranteed.

Orders returned due to failed delivery attempts, incorrect addresses, or unavailable recipients may require additional reshipment fees.

If your order arrives damaged or incomplete, please contact support@speakeasyco.com within 10 days of delivery. Photos of the product, packaging, and invoice are required to process claims. Replacements or refunds are subject to product availability and review.

Claims related to lost or undelivered shipments must be submitted within 30 days of shipment date.